Terms & Condintions
North East accepts the following forms of payment:
Credit card (Visa, Mastercard, American Express)
Taxes & Duties
Purchased goods may be subject to customs clearance, import duty, and other related charges on entry to the country of delivery. However, these charges are not included in our shipping fees. As a general rule, customers are responsible for liaising with their local delivery company for the settlement of these charges. Each country/region has its own policy outlining their preferred method of payment, and the amount of import duty or any other charges to be paid; therefore, North East kindly requests that customers contact the appropriate authorities at the country of delivery for more detailed information.
Shipping cost will be calculated based on the delivery area and weight. It will be displayed during the checkout process, before you confirm payment.
- 3-12 days (Depending on the delivery area.)
- Small packet: from $10.00 USD (0-2kg)
- Express mail: from $20.00 USD (0-10kg)
Products are shipped using Japan Post. Tracking numbers are sent via email after orders have been shipped. Orders will be shipped in about 1-3 business days. (Except pre-orders.)
It is possible to reference the Japan Post's home page to see the approximate number of days, however due to different postal services in the destination country, the number of days is only an approximation. Customs are closed on holidays in many areas, so the number of days to ship varies according to the day of the week. There is also the possibility that other customs circumstances may cause delays.
Delivery is available for over 90 countries/areas worldwide. However delivery is not available for every country/area. The ability to deliver constantly changes due to political reasons, economical reasons, legal reasons, conflicts, disasters, shipper restrictions, etc., in the destination country. When ordering, if delivery is deemed to be impossible, a cancellation notification will be sent after the order is received.
Returns will not be accepted due to the customer’s personal preferences. In the event an article is sent back to Japan due to the recipient being absent for a long period, taxes or customs charges not being paid, a refund for the order will be paid, however shipping costs are the responsibility of the customer.
Dames and Loss
North East, when shipping an order, does not take any responsibility for damage or losses caused during shipping. Products are shipped from Japan by the Japan Post (postal service company) until reaching the destination country, after reaching its destination country, orders will be handled by delivery methods designated by the customer, being handled by postal workers in the country in question. In the event of delivery problems, generally the recipient should make inquiries with local postal workers.